TO:  All clients of Spencer * Services and TeamBuild Innovations


Re:  Novel Coronavirus (COVID-19) Preventative Measures


In the midst of growing concerns over the COVID-19 virus, the safety and wellbeing of our clients are of paramount importance to us.  To help promote your safety while accessing our services and to adhere to the recommendations of public authorities as well as, in some cases, some of our contract providers, we will now be providing all services by telephone and/or online video.  Video appointments will be held using OnCall Health, a secure PHIPA and PIPEDA compliant portal for virtual care.


As a show of courtesy, we are waiving our fees for late cancellations and rescheduling of appointments until further notice.  However, no show fees will still apply to those clients that fail to call in or sign in for appointments and do not contact us prior to their appointment time. 


Spencer*Services and TeamBuild Innovations are still open for services.  We are dedicated to both serving you through psychotherapy/counselling services and doing whatever we can to help promote your physical and mental health, safety, and wellbeing.


Sincere Regards



Sarah Spencer, R.P., C.C.C., M.C.

Christina Long, R.P., M.A.

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