TO: All clients of Spencer * Services
Re: Novel Coronavirus (COVID-19) Preventative Measures
In the midst of growing concerns over the COVID-19 virus, the safety and wellbeing of our clients are of paramount importance to Spencer * Services. To help promote your safety while accessing our services and to adhere to the recommendations of public authorities as well as, in some cases, some of our contract providers, we will now be providing some of our services by telephone and/or online video. Video appointments will be held using Practice Better or OnCall Health, secure PHIPA and PIPEDA compliant portals for virtual care.
As a show of courtesy, Spencer * Services is waiving fees for late cancellations and rescheduling of appointments until further notice. However, no show fees will still apply to those clients who fail to call in, sign in or show up for appointments and do not contact us prior to their appointment time.
Spencer*Services is still open for services. We are dedicated to both serving you through psychotherapy/counselling services and doing whatever we can to help promote your physical and mental health, safety, and wellbeing. As such, in-person services have changed to some extent. The office door will be locked until your arrival, doors will be opened by your counsellor, hand sanitization will be required at the entrance and physical distancing requirements will be in place. Spencer * Services also requests that you self-screen prior to attending face-to-face appointments and, if you cannot attend due to COIVD-19 restrictions, call the office to discuss options.
Sarah Spencer, R.P., C.C.C., M.C.